When you have successfully reproduced the sceanrio causing the crash/freezing of Adobe Acrobat X, enter the below command in the WinDbg terminalĨ. Open whatever file is it that produces the crash in Acrobat.ħ.
Remember to press "g" and hit enter when you encounter the first breakpoint and then you will see a text "Debuggeee is running" and Acrobat will be launchedĦ. Select Acrobat.exe from "C:\Program Files\Adobe\Acrobat 10.0\Acrobat\Acrobat.exe" and hit "OK"ĥ. You can follow the below mentioned steps to get the crash dump:Ĥ. Everything was working just fine before I unwisely decided to update Acrobat.Would it be possible for you to provide me with a crash log for the same, so that I can investigate the issue at my end. I have not checked my Windows machine for corrupt or damaged fonts. The first thing I tried was Repair Acrobat Installation but it crashes even after doing that. 2275, time stamp: 0x5b6371ceįaulting application start time: 0x01d441130b7df889įaulting application path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.EXEįaulting module path: C:\Program Files (x86)\Microsoft Office\Root\Office16\EXCEL.StevenD wrote:I have tried to open a document 2x and the other 4x just launching Acrobat and I get the same results. 2275, time stamp: 0x5b6371ceįaulting module name: EXCEL.EXE, version. This user is not able to excel this file in any of the machine.įaulting application name: EXCEL.EXE, version. Myself able to access the excel with in this user machine. When this reach 100% excel crashes and it repairs that excel file automatically.īut other users are able to access that excel file without any issue. When this user open that excel file it processing that excel when it comes to 100% it shows "Calculating Processor(s) (4).
His team has a shared excel file which is stored in server and they are accessing it using network drive.
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